Questions before you request a quote
What do TwinWorks services include?
TwinWorks writes technical manuals and procedures, builds 3D work instructions and technical animations, migrates existing documentation and runs industrial AR pilots. We work from your CAD, drawings, existing manuals and expert interviews, and your experts approve every deliverable before release.
Do we need to use TwinWorks already?
No. You can start with a service project. We build the deliverables in TwinWorks and hand them over as web pages and PDF files. If your team wants to keep editing them in TwinWorks, the software plan is quoted separately.
Do we need a 3D model?
Only for 3D, animation and AR deliverables. Manuals can start from existing documents, drawings, photos, videos and expert input. When 3D is in scope, we check that your CAD model is usable before we commit to the work.
Who approves the technical content?
Your experts do. We draft; your designated reviewers comment, request changes and approve each deliverable before release. We agree who reviews what at the start of the project, together with the acceptance criteria.
What do we keep after the project?
The approved deliverables: manuals as web pages and PDF files, 3D work instructions, illustrations and animations in the agreed formats, and S1000D data modules if you need them. The exported files are yours. Editing the source in TwinWorks needs a TwinWorks plan.
Can you write instructions for the EU Machinery Regulation?
Yes. We write and restructure instructions for use as web pages and PDF files, which suits the digital format that Regulation (EU) 2023/1230 allows from 20 January 2027. Your team keeps responsibility for conformity; TwinWorks does not certify compliance.
Can we outsource just one manual or work instruction?
Yes. Start with one manual, one procedure, one animation or one AR pilot. We agree a bounded scope and review process, then extend to more equipment once the first deliverable is approved.
How much do technical writing, 3D animation and AR services cost?
We quote each project after scoping. Technical writing depends on the sources, page count and review rounds; 3D animation on CAD preparation and sequence complexity; AR on tracking, devices and environment. The quote shows the service fee separately from any software plan.
What should we send for a quote?
The product, the audience, the deliverables you need and your target date, plus a list of your sources: manuals, CAD, drawings, specifications or recorded demonstrations. For 3D or AR, add the task and the devices your technicians use.
How long does a service project take?
It depends on the sources, the volume, the visual complexity and how quickly your reviewers respond. We set milestones after scoping and often start with one representative deliverable to set up the workflow.