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TwinWorks for maintenance

Give every technician a clear next step.

Turn your team’s know-how into clear, visual maintenance instructions. Prepare the job, follow each step, and record the work.

See a maintenance example Discuss your maintenance workflow

01 / Capture know-how

Make expertise easy to share.

Bring manuals, CAD, and experience together. AI prepares the draft. Your experts check it before it reaches the team.

Expert review before publication.
ManualsYour source
Centrifugal pump CAD assembly.Engineering filesExisting pump CAD
ExperienceYour experts
AI-assisted draft
COUPLING INSPECTIONExample draft

Remove the coupling guard

Remove the fasteners and lift the guard clear of the coupling.

Pump CAD ↗

Expert review“Add the isolation check first.”

02 / Prepare the job

Know what you need before you start.

Open a product link or scan its QR code. Find the tools, protection, and safety checks in one place.

Open a procedure

Check the equipment configuration before starting.

BEFORE YOU BEGINExample
Centrifugal pump with its coupling guard fitted.

Coupling inspection

Centrifugal pump · v1.0

Tools

As listed in your service manual

Protection

As required for your site and task

Isolation

Follow the approved safety procedure

3 CLEAR STEPS
  1. 1Remove guard
  2. 2Inspect coupling
  3. 3Refit guard

03 / Follow the steps

See exactly what the next step means.

See the part. Understand the movement. Replay whenever you need.

Live product example · SO-101 servomotor replacementOpen viewer

Viewer not loading? Use “Open viewer” or read the example steps.

04 / Get an answer

Keep the answer close to the task.

Ask about the step you’re on. See what the answer is based on.

Product AssistantExample chat
Coupling inspection · Centrifugal pump

Which tool does this step require?

The pump CAD lists M6 guard fasteners, but no tool size or tightening torque. Check the approved service manual for those details.

Source · pump CAD · guard fasteners

Illustrative conversation · pump CAD identifies parts, not service specifications.

Report recap

Coupling inspection

Sample data
Duration00h:14m:00s
Steps completed3 / 3Complete

Metadata

User
Alex Martin (example)
Date
18/09/2026
Serial
TW-PUMP-001
Type
Maintenance
Success rate
100%
Location
—

Centrifugal pump · v1.009:10–09:24 UTC

Steps

0 photos
Coupling inspection — example step execution record
StepStatusCommentImage
1Remove guardComplete——
2Inspect couplingCompleteAdd a closer view of the guard mounting points.—
3Refit guardComplete——
Reviewer check pending Export PDF

05 / Record the work

Know what happened on this machine.

Keep completed steps, photos, and notes with the machine. Give the next person a useful history.

WhoWhatEvidence
Download example report

Illustrative record · no field photos attached.

06 / Keep instructions current

A part changes.
Know what needs a review.

Find the affected instructions. Add technician feedback. Publish after expert approval.

Example change · TW-PUMP-001 · revised coupling guard

  1. Pump with a replacement guard shown in silver.Revised guard
    01

    A part changes

    A new guard for the same pump.

  2. Remove the guard Refit the guard 2 instructions to review
    02

    See what’s affected

    Linked instructions are flagged.

  3. “Add a closer view.”Technician feedback → expert review
    03

    An expert checks

    Review the change and feedback.

  4. v1.1Approved example
    04

    Share the update

    Only after expert approval. Keep v1.0.

Try it with your team

Start with one familiar maintenance task.

Bring a manual and a recurring job. Add CAD if you have it.

Discuss your maintenance task Build your documentation kit

THREE SIMPLE QUESTIONS

  1. 01Can the technician find the right step?
  2. 02Is the action clear enough to follow?
  3. 03Does the record give the reviewer what they need?